Return policy
All products that have been purchased cannot be returned without prior written agreement from Graha Sport.
Orders are packaged as best as possible with Graha Sport packaging standards. Insurance is an option that you can use for safe delivery. Insurance costs and losses caused during delivery are beyond our responsibility.
If you have received an item facing the following situation and in accordance with the terms of returning the item, we are happy to replace the item for you:
- Defective products (not caused by delivery process)
- Errors caused by store negligence (such as: product error)
Apart from the above, there are no exchanges or refunds for products and services.
All delivery costs (return) to Graha Sport are borne by the buyer.
Exchange of goods
- Unless a problem or error is caused by Graha Sport, the order cannot be canceled or exchanged.
- B Returned items must be in a new and unused condition.
- After the items are used, modified, assembled, installed or any damage caused by improper use, the items cannot be returned.
- All sales items cannot be returned.
- Items can only be exchanged once if an error is caused by store negligence.
- If the exchanged item is sold out, you can choose another item to replace and pay the difference (if any).
- Graha Sport has the right to determine the final decision for the exchange of goods, in accordance with applicable policies.
- Graha Sport has the right to all amendments to the terms and conditions at any time, without prior notice.
Note: Defective items do not include colors or items that do not meet your expectations or imagination. Also does not include damage caused during delivery.
